Help Keep Our Community Safe
COVID-19 Centre information
IMPORTANT CUSTOMER NOTICE 12.02.2021
Your safety is our priority
In line with Government direction, face masks are no longer compulsory during your visit to our centre however they are recommended if you are unable to observe the 1 person per 2 sqm social distancing rules.
Help our community stop the spread of COVID-19 by keeping a healthy distance from each other. And remember, if you have any COVID-19 symptoms, please do not enter the centre
The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, encouraging healthy physical distancing and good hygiene.
We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.
We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.
Please take care of yourselves, your families and friends during this uncertain time.
POPULAR ARRIVAL TIMES
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Your Safety Remains Our Top Priority
Wearing of Masks
It is no longer mandatory for you, nor our front-of-house hospitality staff to wear a mask in our centres. Masks are however recommend if you are unable to observe the 1 person per 2 square metres social distancing rule.
Security and Physical Distancing Officers
Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.
Capacity Limits & Industry-Leading Heat-Mapping Technology
Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.
Increased Hand Sanitisation & Cleaning
Increased sanitisation and cleaning of all customer touch points and high traffic areas.
Hand Sanitiser At Entry Points
Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.
Physical Distancing Signage
Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.
St John Ambulance Supported Safety Measures
St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.Learn More